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Search Courses and Topics

Teaches Leadership & People Hiring | Scaling & sustainability | Organizational culture

Top rated course

Executive Director, ITC Ltd, Nakul Anand revolutionized the Indian hoteliering industry with 'Responsible Luxury.' In his masterclass, he shares his insights on crisis management, service marketing, customer satisfaction, sustainability, and much more.

Watch Free Module

Total Episodes (5)

Importance of questioning conventions

Learn how going beyond your job responsibilities can elevate customer satisfaction

10 Leadership Success Mantras & Hiring Excellence

Understand how to starve your distractions and feed your focus to drive innovation as a leader

Case Study: Pioneering Responsible Luxury in Hoteliering

Identify how a futuristic vision allows one to identify potential gaps in the market and fill them

Effective Communication, Crisis Management & Strategic Growth

Learn how to identify and scale new sources of revenue during crisis

Service marketing and customer satisfaction

Watch how one can create and build an exemplary service brand

About Module

In this Masterclass, Nakul Anand extensively covers his trajectory as a hotelier. From transforming the ITC chain with responsible luxury to enhancing service management and retaining customers. The course lays out the fundamentals of leadership, organizational culture, empowering employees as well as customers and driving innovation in the face of adversity.